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  • Coronavirus Hotline: 1-888-364-3065.
  • Sullivan County Emergency Community Assistance Hotline: 845-807-0925.
  • Sullivan County Public Health Services Info Line: 845-292-5910.
  • CLICK HERE for the latest updates and info on COVID-19 in Sullivan County
  • All Sullivan County Family Court Cases are adjourned until further notice. You will get notification by mail of your new court date.

How to Access Social Services in Phase 3

Liberty, NY – The Sullivan County Department of Family Services (DFS) will continue to operate on a limited access protocol per State guidelines. 

Hours are 8 a.m.-5 p.m. Monday-Friday by appointment only. Applications and required paperwork can be found at two locations: DFS, 16 Community Lane, Liberty, or Sullivan County Career Center, 50 North Street, Monticello. There are also drop boxes located at these locations for submitting those applications and other necessary documentation.

Applications for emergency situations will be accepted at DFS in Liberty from 8 a.m.-4 p.m. If you encounter an emergency on the weekend or after hours, contact your local law enforcement agency.

Replacement EBT cards can be requested via phone by calling DFS at 845-292-0100. It will take 3-5 business days to receive in the mail. If you need a card immediately, please come to DFS between 9 a.m. and 4 p.m. Monday-Friday. 

Medicaid Spend-down payments are taken at DFS Monday-Friday from 8 a.m.-4 p.m. However, citizens are encouraged to instead mail their Spend-down to DFS at 16 Community Lane, Liberty, NY 12754 or submit via an available drop box. 

HEAP (Home Energy Assistance Program) continues to operate all of its programs, and the regular and emergency benefits have been extended to July 31, 2020. For more information on an application or your eligibility, call 845-807-0142.

Please note that due to CDC guidelines, all County staff are maintaining social distancing and wearing masks while conducting business. Protective barriers have been installed in interview rooms, and masks are available, as needed. However, lobby space is extremely limited.  Therefore, any business that can be conducted remotely is strongly encouraged. 

Please call 845-292-0100 before coming to DFS when you are unable to conduct your business remotely and need to appear in person.