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EBT Update Will Cause Temporary Outage


Liberty, NY – According to the NYS Office of Temporary and Disability Assistance, New York’s Electronic Benefits Transfer (EBT) system will be unavailable on Sunday, May 19, 2024, between midnight and 11 a.m. to accommodate a change in the system’s vendor.

“The actual outage may be shorter or longer, and we want our EBT card users to be aware,” says Giselle Steketee, Sullivan County’s deputy social services commissioner. “Check on May 19 to find out when the EBT system is back up and running.”

Cardholder access to EBT benefits will not be available during the changeover. This includes access for food and cash purchases or cash withdrawals, as well as access to the EBT toll-free customer service helpline, mobile app, and online client portal. Please plan your food and cash purchases or cash withdrawals accordingly.

What is NOT changing?

EBT cards, PINs and the EBT customer service helpline phone number will remain the same.

After this transition is complete, cardholders will be able to use their EBT card as usual. The EBT customer service helpline will remain the same after the transition: 1-888-328-6399.

What is changing?

Following this transition, the ConnectEBT app and ConnectEBT online client portal will no longer be in use for EBT cardholders. Cardholders will need to download or access the new ebtEDGE app and client portal, which will allow cardholders to check transactions and deposits, freeze and unfreeze their card and change their PIN.

Who is affected?

This temporary system outage on May 19 only affects New York EBT cardholders. EBT cardholders from other states will not be affected by this planned transition and will be able to use their EBT card in New York without interruption.

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