Skip to main content
  • Coronavirus Hotline: 1-888-364-3065.
  • Sullivan County Emergency Community Assistance Hotline (for COVID-19 issues ONLY): 845-807-0925.
  • Sullivan County Public Health Services COVID Info Line: 845-513-2268.
  • CLICK HERE for the latest updates and info on COVID-19 in Sullivan County
  • Click HERE for the latest vaccine information.
  • to register for our next COVID-19 Vaccination Clinic!

Care Center at Sunset Lake

The Care Center at Sunset Lake

To the Families and Loved Ones of Those at the Care Center at Sunset Lake





P.O. BOX 671



PHONE (845) 292-8640   FAX (845) 513-217


November 15, 2021

To The Residents, Families and Staff of The Care Center at Sunset Lake,

It is with great pleasure that I am able to update you all that the Department of Health has released new guidance on 11/12/2021 updating the visitation guidance for our residents.

As of 11/12/2021, there are no longer any restrictions for time of visitation or length of visitation and no longer any restrictions on the number of individuals that are permitted in the facility at one time. This is wonderful news!!!

**Please note that even though we are thrilled to be able to have everyone back in the facility, at this time the plans for our Thanksgiving Dinner must remain the same with a limit on guests that plan to dine at the facility with our residents, as we were required to plan and order food for this event in advance of this week's dinners.  This guidance and change is welcome news, and we hope that it continues so that we can have our usual dinner for the holidays next year.  Please come only on the night that you are RSVP’d for in order to dine with your loved one for their scheduled night. **

While this is a monumental step towards return to the normalcy that we knew pre COVID-19, there are still some things that we all must keep in mind when we are visiting / allowing visitation at the facility.  The core principles of infection control must still be followed at all times during visitation. I will include here some reminders as well as some updates to the visitation at the facility.

  • Per 11/12/2021 DOH Guidance, facilities must allow indoor visitation at all times and for all residents as permitted under the regulations.
  • We are no longer required to limit the frequency and length of visits for residents, the number of visitors, or require advance scheduling of visits.
  • Visitors who have a positive viral test for COVID-19, symptoms of COVID-19, or currently meet the criteria for quarantine, will not be permitted access to the facility.  
  • You must continue to be screened when you enter the facility prior to your visitation.
  • We continue to strongly suggest rapid testing prior to entering the facility, regardless of your vaccination status, in order to ensure that all of our residents and staff remain safe in their home and place of employment.
  • We encourage all visitors to the facility to get vaccinated for the same reason as stated above. 
    • If you are interested in receiving the vaccine, you can receive information by contacting the nursing department, or Sullivan County Public Health for more information and fact sheets.  
    • In addition, Sullivan County Public Health continues to have appointments for COVID-19 vaccinations and boosters available by going to the Sullivan County website.
  • Hand hygiene (use of alcohol-based hand rub is preferred) is to be observed and maintained
  • Face covering or mask (covering mouth and nose) and physical distancing at least six feet between people, in accordance with CDC guidance, continue to be required when in the facility and in communal settings or around facility, staff or other residents regardless of vaccination status of resident or visitor.  This includes, lobby, hallways, dining rooms and any other area that is not the resident’s personal room or when unable to socially distance from others.
  • The facility will continue to disinfect high touch surfaces in the facility frequently
  • Considerations must continue to be given to the vaccinated vs. unvaccinated residents at the facility and those that are immune compromised.
    • Visitation will be permitted in the residents’ rooms,
    • Though for any resident with an immune compromised or unvaccinated roommate it is strongly suggested that visits take place outside of the room to encourage social distancing and adherence to infection control policies and regulations and protect the roommate of the resident.
    • If this is not possible, all infection control precautions must be followed during the visit and social distancing must be maintained whenever possible in the resident’s room during the visit.
  • Facilities are now permitted to ask about a visitor’s vaccination status, and while not required to be provided, this information would help to ensure that our residents and staff remain safe.  In addition, in the event of a positive staff, family member or resident or reported possible exposure, this information would assist in the timely completion of investigation and the ability to accurately, and quickly, assess the quarantine and outbreak testing requirements for that scenario, should it arise.

I thank you all for your patience and participation in following the guidance over the last two years in order to keep your loved ones and our staff safe. This is an exciting day for us all! 

If you have any questions in regard to the above guidance, please contact me at 845-513-2012.


Megan Holton, Administrator

November 9, 2021

Dear Family Members and Friends,

As we enter the fall months, we continue to keep the safety of our residents, staff and family to the forefront of our thoughts.  After a positive result in September, we are happy to be able to return to normal procedures at the facility, which include our activities programs and visitation programs.

In the month of October, we were able to have our Halloween celebrations throughout the month, and the staff and residents all participated in the festivities.  In addition, we started our first Annual Pumpkin Decorating and carving contest!!! Thank you to all of you who voted when you came to visit. And congratulations to our winners from Unit 3!  Thank you to Family Council for arranging the snacks and cider for the party as well. They were much appreciated.

Thank you to all the family members who came out to the harvest festival and especially to our Family Council and staff volunteers who were crucial to the success of the event!  We were so happy to share the festival and ribbon cutting with the community and our residents and families.

As many of you know, we are continuing to hold our annual Thanksgiving Dinners here at the facility, though there have had to be some modifications in order to ensure that we are following all infection control guidance and regulations.  Because of this, we have split the dinners into 5 nights over a week in order to accommodate the largest amount of visitors for our residents.  Please remember that you were required to RSVP for this event. 

At this time, we have had no change in the visitation guidance from New York State or the Department of Health and will continue to follow their guidance in terms of visitation times and scheduling to ensure the safety of our residents and staff. Fact sheets are available at the facility for all families that would like to have a copy of the visitation guidance.

I would like to take a moment to remind everyone of the Compassionate Caregiving Visit requirements; these visits are based off the need for compassionate visitation in order to maintain the residents' quality of life.  Visitors of residents on the compassionate visits list should restrict their visitation to the residents’ room, on the patio or in the first floor dining room.  We appreciate your continued efforts and understanding in keeping our residents safe.   

  • 30-minute in-person visits, which will take place indoors or outside on the patio, weather permitting.  If you would like to schedule visits, please contact Miranda Page, Activities Director, at 845-513-2119.
  • Comfort Visits – These visits are initiated when a resident is approaching end of life as determined by their medical doctor. If your loved one is receiving end of life care and you would like to implement comfort visits, please contact Bobbi-Ann (845-513-2130) or Miranda (845-513-2119).
  • Compassionate Visits – These visits differ from the scheduled visits you may already have in place, as they are utilized for a resident that has declined medically, socially, and/or cognitively. If you feel your loved has experienced a decline, please contact Bobbi-Ann at (845) 513-2130 to discuss having compassionate visits with your loved one.

The NYS Department of Health guidance states that the maximum number of people (excluding employees) that can be in the building at any given time is 20% of the resident census. Based on this, we cannot have more than 18 additional people in the building.  Please be aware that if you are coming for compassionate or comfort visits and we have already reached 18 people, you may have to wait until someone leaves to enter the building and begin your visit.  However, weather permitting, you are welcome to bring your loved one outside on the patio for your visit.

I have included the November Calendar of activities that are currently planned and will update everyone for any special events or other changes as the month progresses.

I look forward to another month of working with all our staff, residents and family members here at the Care Center and the fall and holiday fun ahead of us as the year goes on. As always, should you have questions or concerns, please feel free to contact the Administrator or Director of Nursing.


Megan Holton, LNHA

Cynthia Hathaway
Director of Nursing


  • Facility - 7 days a week, 24 hours a day 
  • Administrative Staff - Mon-Fri 8:00am - 4pm 

Eligibility Requirements:

  • 16 years of age or older 
  • Must have a skilled medical need that cannot be addressed in a less restrictive environment 

Cost of Service and Fee Structure:

  • Private Pay Rates (room and board ONLY):
  • Medicaid is accepted 
  • Medicare may pay for a portion of services IF specific medical criteria are met and for a LIMITED time 
  • Private insurance is accepted if the insurance company agrees that nursing home care is necessary AND the insurance company is willing to pay for the care 
  • Co-pays may apply and are collected 

How to Apply/Documentation Required for Service:

  • By telephone call for a tour or visit
    • 845-292-8640 
  • Documentation Required:
    • A Patient Review Instrument (PRI) and Screen assesses the applicant's ability to complete "activities of daily living" such as walking, bathing, dressing, etc. The assessment includes all physical and psychological problems the applicant faces. 
    • A financial application 

Intake/Application Process:

  • The PRI and Screen is done by Sullivan County Public Health Services if the individual is living in the community. If the individual is in the hospital or another nursing home that facility will do the PRI and Screen. The financial application is available from the Social Services Department at the Care Center at Sunset Lake (CCASL). Upon review of the PRI and Screen a decision is made as to whether CCASL can meet the health care needs of the applicant 

Please contact us if you have any questions 845-292-8640.

Per NYS Public Health Law, all current contracts for the Care Center can be found here:

Back to Top